~~~~~~ Our Policies ~~~~~~

If you have any questions that are not answered here, please contact us.

Shipping:
We do our best to ship all orders within 4 business days.  Because this is a part-time business, and because most of our products are custom made,  there are times when we will not be able to ship as soon as we like.  During the hotter months, we try to do most of our shipping on Monday or Tuesday to be sure your custom made candles do not sit on a truck or in a hot warehouse for an extended amount of time.   

We charge a flat rate of $7.95 for shipping regardless of the size of your order. Shipping carrier is our choice but we try to ship most orders via UPS Ground.  If you have a preference in shipping method please contact us. If you need your order insured please let us know.

If you are picking up your order at the Lancaster Marketplace (Lancaster, MA), please use discount code "Lancaster" when you place your order.   We will email you to let you know when your order is ready to be picked up.

Payment:
PayPal is our preferred method of payment but we also accept Cashiers Checks and Money Orders. We will ship your order COD but additional charges may apply. We do accept Personal Checks or Business Checks but your order will be held until the check clears our bank. Payment is due within 7 days of your purchase. If you are mailing your payment, please email us to let us know.

Return Policy:
We want you to be happy with your purchase. If for any reason you are not, you must contact us within 7 days for a Return Authorization Number (RA#). No returns will be accepted without a Return Authorization Number (RA#) written on the package. Your refund will be issued within 3 days of our receiving the item back and inspecting it. We cannot issue credit unless the item being returned is in resalable condition.

Damages:
We do our best to pack our items safely. If by chance you receive an item damaged, we will do our best to replace it. If a replacement item is not available, we will offer you the choice of a different item at the same price or a full refund. If your item was shipped UPS, we ask that you hold on to the defective item and its packaging so we can file a claim with UPS. This will not delay your replacement product or refund in any way.